If you still have your number
New phone, same number: install Kodo and sign in as usual. The app prepares a WhatsApp message that you send from this number; your account, points and history are waiting for you.
If you have lost access to your number
Lost or stolen SIM card, or a number you gave up before changing it in Kodo: you can no longer send the sign-in message from that number. Recovery then goes through our team, who checks your identity before linking your account to your new number.
What to do
- Message us on WhatsApp at +221 78 786 31 31 from your new number.
- Explain your situation (lost number, new SIM card…).
- Follow the verification steps we ask for.
Still have the old number? Change it yourself: Account › Phone number › Change number.