If you still have access to your number
If you've simply changed phones but kept the same number and SIM card, no special action is needed: log in as usual, and the verification code will be sent to you on WhatsApp as always.
If you've lost access to your number
If your SIM card was lost or stolen, or you changed phone numbers without being able to update your profile beforehand, you can no longer receive the usual login code. In this case, recovering your account happens with the help of our support team, who will verify your identity before restoring access to your account, points, and history.
How to proceed
- Contact Kodo support via WhatsApp.
- Explain your situation (lost number, changed SIM card...).
- Follow the identity verification steps requested by the team.
- Once your identity is confirmed, your access is restored.
For security, this process always involves human verification: it protects your account against any fraudulent recovery attempt.