Delete your account

Last updated: September 27, 2026

From the Kodo app

1. Open the Account tab.
2. At the bottom of the screen, tap Delete my account.
3. Read what is erased and what is kept, tick the confirmation, then confirm with your secret code or Face ID.

Deletion is immediate. If a transaction is still in progress (payment or delivery), wait for it to be delivered, then try again.

Without the app

Write to us from the phone number linked to your account:

• WhatsApp: +221 78 786 31 31, stating "Delete my Kodo account";
• Email: hello@kodo.sn, stating your phone number.

To protect your account, we check that the request comes from the holder of the number before deleting anything. We process the request within 30 days at most and confirm the deletion.

What is erased

• Your name, date of birth, gender, address and location
• Your phone number, email address and photo
• Your loved ones, saved meters and numbers
• Your payment methods, secret code and Face ID or fingerprint activation
• Your notifications and preferences

Unused points are lost, and you can no longer sign in with this account.

What is kept

Your transactions, payments and points movements are kept without your identity, for the period required by accounting obligations (generally 10 years). They can no longer identify you.

To learn more, read our privacy policy.