Don't pay a second time
If your payment method was charged but the service hasn't been delivered yet (Woyofal credit not received, Senelec bill not settled…), don't pay again: what is paid is delivered, our team takes care of it.
What happens on our side
Every payment is tracked until the operator responds. If delivery is late or fails, a case is opened automatically and the team retries the delivery. You get a notification as soon as it is delivered.
What you can do
- Open the transaction in Activity.
- Tap Check with the operator to read its real status.
- If needed, tap A problem with this transaction?: the chat opens with the reference already shared with the team.
Keep your receipts: they are always available in Activity, see How do I download a payment receipt?