This isn't something to handle alone
If your payment method was charged but Kodo doesn't confirm delivery of the service (Woyofal credit not received, bill not settled...), don't immediately try a second payment: contact our support first.
What happens on our end
Every Kodo transaction is automatically tracked and reconciled against the operator's response (Senelec, Sen'Eau, telecom operator, Wave, Orange Money...). If an anomaly is detected, an internal report is generated so a resolution can be found as quickly as possible.
How to contact us
- Open Kodo support via the in-app chat or WhatsApp.
- Provide the date, amount, and service involved.
- If possible, attach a screenshot of your bank statement or your Wave/Orange Money balance.
Our team checks your transaction and keeps you informed of the resolution, including any refund if the service was in fact not delivered.
Always keep your Kodo receipts handy: they make verification much easier. See How do I find and download a payment receipt as a PDF?