Pay my Sen'Eau bill

Where to find the details

On your Sen'Eau bill, at the very bottom, a tear-off stub shows:

• the contract reference;
• the bill number;
• the amount to pay.

Steps

1. On the Home screen, tap « Sen'Eau », then « Pay ».

2. Choose how to give the bill: « Scan the bill », a contract you already used, or « Manual entry ».

   Choose the Sen'Eau bill

3. Enter the three details: contract reference, bill number and amount in FCFA. Tap Confirm.

   The three details from the stub

4. Check the details shown before continuing.

5. Choose how to pay, check the summary, then tap Pay. Approve in your payment app.

6. Find your receipt in Activity. It works as proof of payment.

If it doesn't work

• « This contract cannot be found »: check the contract reference, digit by digit.
• The scan cannot read the stub: move closer, avoid reflections, or tap « Manual entry ».
• You paid but the bill is not settled: see « I was charged but didn't receive my service ».