Someone else is using my account: what to do?

Act in this order

1. Change your PIN. Account › Verification methods › Edit. See « PIN, Face ID and fingerprint ».
2. Check Activity. Open each payment you do not recognise and note its reference.
3. Write to us right away with « A problem with this transaction? » or on WhatsApp at +221 78 786 31 31. Give the references and the time.
4. Sign out of phones you no longer control: Account › Sign out.

If you lost your phone or your SIM card

Write to us from another number: the team guides you to secure your account. See « I changed phones or lost my SIM card ».

Protect yourself

• Never give your Kodo PIN, nor the code of your Wave or Orange Money account. The Kodo team never asks for them.
• Do not share your unlocked phone.
• Turn on Face ID or fingerprint to limit prying eyes.