Three ways to write to us
- From a payment: open it in Activity, then tap « A problem with this transaction? ». The chat opens with the reference already sent. This is the fastest way.
- From the Account tab: open Account, then « Write to support » (chat, 7 days a week).
- From the help centre: at the bottom of an article, tap « Write to support ». We then know which article you read.
You can also reach us on WhatsApp at +221 78 786 31 31, especially if your account is blocked or you cannot sign in.
What it helps to tell us
- The service concerned (airtime, Woyofal, Senelec, Sen'Eau, points…).
- The date and the amount of the payment.
- The payment method used.
- What you see on screen, with a screenshot if possible.
Before writing to us
Many answers are in this help centre, at any hour. Use the search bar at the top of the screen.