What does "Code rejected" or "Error" mean on my Woyofal meter?

The most common causes

A Woyofal meter rejecting a code is almost never related to a problem on Kodo's side: the generated code is always valid. Here are the most common causes:

1. A previous credit wasn't entered

Woyofal meters must receive codes in the order they were generated. If a previous code was never entered, subsequent codes may be rejected until it is.

2. A data entry mistake

A single wrong digit out of 20 makes the code invalid. Pull up your code again from the Activity tab and re-enter it slowly, digit by digit.

3. A faulty meter keypad

Over time, some Woyofal meter keypads can become less responsive on certain keys, causing repeated entry errors even with a correct code.

What to do

1. Check that no previous code is still pending.
2. Re-enter your code digit by digit, checking each key.
3. If the problem persists, contact Kodo support: we can check the validity of your code and guide you, including toward Senelec if the meter itself appears to be at fault.