Problems and support

Declined payment, service not received, contacting the team.

  1. My payment is declinedA declined payment charges nothing. Here is what to check, with Wave, Orange Money, Max it or a bank card.
  2. I was charged but didn't receive my serviceDo not pay a second time: every payment received is followed until delivery. Here is how to check and write to us.
  3. My payment stays « in progress »Confirmation usually takes a few seconds. Here is what happens when it is slow.
  4. Contact Kodo supportThe team answers by chat, 7 days a week. Fastest: « A problem with this transaction? » from the payment concerned.
  5. I entered a wrong numberA wrong meter, contract or phone number: check the status, then write to us right away.
  6. The app does not load or shows an errorBlank screen, « No connection », a list that does not load: here is what to try, in order.
  7. My Woyofal meter rejects the codeAlmost always a previous code not entered or a typing error among the 20 digits. Here is how to solve it.

One more question?

Our team answers 7 days a week, through the app chat or on WhatsApp.

Write on WhatsApp