What happened
The payment did not go through. No amount was charged. Kodo shows the « Payment declined » screen with the cause when it is known. You can start again straight away, with the same method or another one (« Change payment method »).
With Wave, Orange Money or Max it
- Check the balance of your mobile money account: an insufficient balance is the first cause of a decline.
- Approve within the time allowed. The waiting screen shows « Valid for » and a countdown. After that, the request expires: start again.
- Come back to Kodo after approving in the payment app.
- Try another method if the decline keeps happening.
With a bank card
Kodo's messages tell you what is blocking:
- « Your bank declined the payment »: open your bank's app and turn on international payments (or online payments), then try again.
- Insufficient funds, expired card, wrong security code or number: correct it or use another card.
- The bank did not approve the payment: try again, then confirm it in your bank's app (3D Secure).
- Moroccan card: some cards are limited to local use or have reached their yearly limit abroad. If the decline keeps happening, contact your bank.
You can also try Apple Pay or Google Pay if they are offered.
Still declined?
Write to us from Account › Write to support, telling us the payment method used and the message shown. The team answers 7 days a week.