The app does not load or shows an error

Try in this order

1. Check your connection. Is Wi-Fi or mobile data on? Kodo says « Check your internet connection, then try again ».
2. Tap « Try again » when the button shows, or pull the screen down to refresh.
3. Close Kodo completely then reopen it.
4. Update the app from the App Store or Google Play. The version is at the bottom of the Account tab (« Kodo 1.0.0 »).
5. Restart the phone.
6. Sign in again if Kodo shows « Session expired. Sign in again. ».

If the screen stays blank

Switch to another tab then come back. If it continues, close and reopen the app.

Still stuck?

Write to us (« Contact Kodo support ») stating:

• your phone's model and version;
• the Kodo version;
• what you see on screen, with a screenshot.