I changed phones or lost my SIM card

You changed phones and kept your number

1. Install Kodo on the new phone.
2. Enter your number and tap « Get the code on WhatsApp ».
3. Send the prepared message from that number, without changing it.
4. Find your account again: points, loved ones and history are waiting. You will need to enter your PIN, or create a new one with « Forgot your PIN? ».

You lost access to your number

SIM lost or stolen, number abandoned before you changed it in Kodo: you can no longer send the sign-in message. Recovery goes through our team, who check your identity before linking your account to a new number.

1. Write to us on WhatsApp at +221 78 786 31 31, from your new number.
2. Explain your situation (SIM lost, number abandoned…).
3. Follow the verification steps requested.