Do not pay a second time
If your payment method was charged but the service is not there (no credit, Woyofal code missing, bill not settled), do not pay again. Kodo follows every payment until the operator answers. If delivery is slow or fails, the team is alerted and retries the delivery. You get a notification as soon as it is delivered.
Kodo may also show « Payment received, delivery in progress », « Top-up pending » or « Bill pending »: this means your payment is received and the team is on it.
Steps
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Open the Activity tab and tap the transaction.
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Read the status. « In progress » or « Pending » means delivery is not finished.
The details of a payment -
Tap « Check with the operator » if it is offered (airtime and bundles): Kodo reads the real state of the order.
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Write to us with « A problem with this transaction? »: the chat opens with the reference already sent.
What the team looks at
The reference, the payment method used and the operator's answer. The more precise your message, the faster the reply.