What happens
After you approve in Wave, Orange Money or Max it, Kodo waits for your payment method to confirm. This usually takes a few seconds. Then it sends your order to the operator or supplier.
If the wait goes on
- Do not close the app while Kodo shows « Payment received » and sends your order.
- Check that you approved in the payment app, before the « Valid for » countdown ends.
- If the message says « We have not yet received confirmation »: if you paid, your payment will be processed automatically and you will get a notification. If you did not pay, no amount has been charged.
- Open Activity and read the status. See « What do payment statuses mean? ».
- Tap « Check with the operator » if it is offered.
What next
- A « Delivered » status: it is done.
- Still « In progress » after a long time: write to us with « A problem with this transaction? ».