What to know
You do not receive a code: Kodo prepares a message in WhatsApp, and you send it from your number. Until it is sent, Kodo stays on « Waiting for your WhatsApp message ».
Try in this order
- Check the message was sent. In WhatsApp, tap send without changing anything. It should appear in your conversation with Kodo.
- Go back to Kodo, then tap Reopen WhatsApp if the message is no longer on screen.
- Check the number. It must be your WhatsApp number, with the right country. If not, go back and correct it.
- Tap « Start again » if the screen says the check has expired: a new code is offered.
Messages you may see
- « WhatsApp is needed to verify your number. Install it, then try again. »: install WhatsApp, activate it with this number, then try again.
- « We have not received your WhatsApp message yet. Send it without changing it. »: send it without changing it.
- « This verification has expired. Start again: you will be given a new code. »: tap Start again. A code only lasts a few minutes.
- « This verification was requested from another phone or has already been used. Start again from this phone. »: start again from this phone, and do not send the same message twice.
- « This account is blocked. Message us on WhatsApp at +221 78 786 31 31. »: write to us on WhatsApp at +221 78 786 31 31.
Still stuck?
Write to us another way: the team answers 7 days a week on WhatsApp at +221 78 786 31 31. Tell us your number and what you see on screen.